EV Service, Warranty & Diagnostics Platform
A connected platform for EV manufacturers, battery manufacturers, service partners, vendors, engineers, and customers to manage diagnostics, warranty, service operations, and fleet performance from a centralized vehicle data platform.
14,820
Connected Vehicles
Real-time telemetry and diagnostics142
Active Service Tickets
Open complaints & assignments86
Warranty Claims
Pending, approved, & rejected94.2%
Fleet Health Index
Average SOH & active fault trendsPlatform Architecture Flow
Platform Core Modules
Vehicle & Warranty Onboarding
Ensures immediate traceability of hardware by mapping VIN to battery pack serials and locking initial warranty terms at factory dispatch.
Remote Diagnostics & Fault Detection
Tracks live BMS state of health, cell voltage imbalance, cycles, and temperature over 4G/5G, registering alerts automatically.
Centralized Vehicle Data Platform
A unified cloud database providing a 360-degree timeline of updates, swaps, ticket trails, and repair events linked per VIN.
WhatsApp AI Assistant
Allows owners to report issues via WhatsApp, runs a remote telemetry health check, flags warning codes, and schedules tickets.
Complaint & Ticket Management
Standardizes customer issues under SLA monitors, triggering routing rules to dispatch nearest engineers with exact fault profiles.
Service Engineer Dispatch
Matches complaints to appropriate service engineers based on skill sets, geographical proximity, and active workload mapping.
Service Engineer Mobile App
Equips onsite technicians with pre-repair vehicle status, digital 10-point checklist grids, electronic customer signs, and offline modes.
Vendor & Dealer Network
Establishes scoped access for authorized dealers, tracking SLA adherence, parts inventory replenishment, and warranty payouts.
Warranty Register & Claims
Enforces objective validation policies for part repair vs replacement, auto-routing approvals directly to OEM panels.
Return To Centre (RTC)
Controls workshop repair paths for damaged batteries, tracking components triage (reuse/scrap) and cost capture at every stage.
Cost & Warranty Analytics
Aggregates service logistics, spares costs, and dealer commissions as a percentage of vehicle revenues by segment.
Fleet Performance Dashboard
Aggregates macro telemetry for OEM execution dashboards, detailing average SOC decay, fault frequencies, and route logs.
Remote Diagnostics Features
Live Telemetry Streaming
Reads MCU & BMS currents, temperatures, and location dynamically over the air.
Automatic Fault Capture
Bypasses manual ticketing by capturing BMS/MCU codes with precise timestamp.
AI-Based Fault Triage
Categorizes issue severity levels, escalating critical thermal events immediately.
Predictive Alerts
Flags state-of-health degradation curves beforehand to prompt preventive visits.
Geo-Fenced Fleet
Correlates fault positions on maps, mapping the closest repair partner.
Offline Sync Support
Buffers data registers locally during connectivity drops and syncs on 4G recovery.
Lifecycle Traceability
Vehicle Dispatch
VIN mapped to Battery Serial at OEM factory. Warranty Register initialized.
Telemetry Collection
BMS reports State of Health (SOH) and Cell Imbalances. MCU logs motor throttle.
Fault Detection & WhatsApp AI
BMS logs over-discharge error (E-104). WhatsApp Bot triggers guided triage and creates Ticket #SR-10482.
Engineer Visit & Claim Review
Techn technician completes 10-point checklist. Replaced part costs logged. System evaluates claim limit.
Return-To-Centre Workflow
Scrapped battery pack sent to workshop, disassembled, and catalogued. Final ticket closure.
WhatsApp AI Diagnostic Assistant
Uveous Diagnostics Bot
OnlinePlatform Workflows
Analytics & Cost Intelligence
Fleet Health SOH Trend
Warranty Cost by Model
60% Repair vs Replace Evaluator
Vendor Performance
Vehicle Total Cost of Ownership (TCO)
Accumulated service logistics, spares, and claim validation overhead across the registered vehicle lifecycles.